I just wanted to let you know that I had a wonderful experience when I called you last week. I was forced to move out due to divorce and found roaches. EWE!!!!! I spoke with Michael who was so very patient and helped me to understand exactly what you guys could do to help. He spent a long time with me on the phone & I'm sure I pressed his patience. I would very much like to thank Michael (he said he was from the corporate office) and assure you that you have made me a customer for life!!! I am currently doing the year-round program and will refer you to anyone who will listen. Michael I appreciate your wonderful guidance and patience...and for explaining to me how roaches work... and how you guys can FIX them... FOREVER!!