An unknown pest has invaded my home on Big Pine Key, Florida and has been biting me. I had a very severe allergic reaction to it and ended up in the hospital. Being a disabled police officer retired on disability, I was reluctant to call a pest control company [severe budget issues] but was advised by a nurse at the hospital to call Truly Nolen. I caught a very small pin prick size insect in my home which I believed might have been the culprit. I called your office in Key West, Florida to get advice on the situation. I spoke with Angie, your employee. I was not prepared for the experience!!! Angie was fantastic!!! What an asset to your company!!! Angie patiently explained my options, calmed my fears about pesticides with facts and honesty, gave me options for a free inspection and analysis of the critter I had caught by Truly Nolen and even helped me by getting me in touch with the University of Florida scientists who have an extension office a few blocks from where I am staying with friends in Key West [got run out by the pest]. Since I am in such close proximity to this extension service office I took Angie's advice and the critter is in the process of being identified. I notified my doctor who is very pleased and also very impressed with Truly Nolen. Angie did not immediately try to sell me a costly plan, did not usher me off the phone when I told her that I am disabled and on a budget, did not lose patience with me when I expressed concern about toxic pesticide use and my pets. She didn't just say "hey leave your number and somebody will eventually call you back"...no, she took the bull by the horns and patiently took time to get to the bottom of the issue at hand and give me friendly, professional advice as a person who really cared....!!! I didn't think America still had a business like Truly Nolen around, a business that actually really cares about its customers. Wow!!! As soon as the critter is identified I will arrange for Truly Nolen to exterminate it. Thank you Truly Nolen, for not just being a corporation but for being caring people too!!! Your large ears in your ad truly stands for listening to the needs of people too. Thanks again

Our experience with your company has been a pleasure. From the conversations with the ladies, (Pam and Angie) on the phone to the final product. Today Oscar completed the maintenance on the house, with professional care and knowledge. He is a very hard working individual that cares about how the job is done, and the manner in which he carries out the work is exceptional. Too often in this day and age nobody gives compliments, only complaints, we salute your staff on a great job well done.